Need help choosing a find or checking an order? These answers explain the basics. For an item-specific question, contact The JPosh Shop.
What are JPosh Finds?
JPosh Finds are individually sourced resale and closeout items, including hard-to-find personal care, books, collectibles, and home finds. Check the listing for condition, pack count, photos, and what is included.
Are the items new or used?
JPosh Finds can be new, open-box, or pre-owned. Read the item-specific description before ordering. Our Condition Guide explains the condition terms used in listings.
What are JPosh Direct and JPosh Print Studio?
JPosh Direct identifies supplier-fulfilled products. JPosh Print Studio identifies made-to-order products produced by a print partner. These departments may have no products available. An empty collection does not mean an item can be ordered. See How Our Inventory Works for the fulfillment labels.
Can an order arrive in more than one package?
Yes. An order that includes different fulfillment types may arrive in separate packages with separate tracking numbers. The JPosh Shop remains your contact for the complete order.
When will my order arrive, and what does shipping cost?
Review the processing and delivery information for the specific product and the available shipping methods and charges at checkout. A delivery estimate is not a guaranteed arrival date. Read our Shipping & Delivery information for tracking, delays, and address changes.
Why is a find sold out?
Many JPosh Finds are one-of-a-kind or limited-quantity items. We can offer an item again only if we obtain more stock. Do not assume a sold-out item will return.
How do returns work?
Read our Returns & Refunds policy for eligibility and instructions. Contact us first about a damaged, incorrect, recalled, or materially not-as-described item. Include your order number and describe the issue.
Can I change or cancel an order?
Send a request as soon as possible. Whether we can make the change depends on the fulfillment stage. Our Order Changes & Cancellations policy explains the process.
How do I reach customer support?
Email khs1601185@gmail.com or use our Contact page. For an order question, include the order number and checkout email address. Do not send your password or full payment-card details.