Returns & Refunds

Effective date: August 25, 2026

The JPosh Shop applies this policy to eligible JPosh Finds, JPosh Direct, and JPosh Print Studio purchases. A third-party supplier may help fulfill an order, but The JPosh Shop remains your point of contact for returns and refunds.

30-day return period

You may request a return within 30 calendar days after delivery. To begin, email khs1601185@gmail.com with your order number, the item you want to return, and the reason for the request.

Do not return an item to the address shown on the package unless we instruct you to do so. Return locations can differ, especially for JPosh Direct products. We will provide the correct instructions and, when we are responsible for return shipping, a prepaid label or another no-cost return method.

Return condition

JPosh Finds: The item must be returned in substantially the same condition in which it was delivered, without additional use, alteration, cleaning, repair, or damage, and with the accessories or components received with it.
JPosh Direct: For a buyer-remorse return, the item must be unused, unworn, and returned with tags, accessories, and original packaging when reasonably available.
JPosh Print Studio: Made-to-order items are not eligible for a buyer-remorse return when that limitation was disclosed before purchase. Damaged, incorrect, defective, or materially not-as-described Print Studio items remain eligible for the remedies stated below.

Pre-existing wear or a flaw clearly disclosed in a JPosh Finds listing is part of that item's described condition and is not shipping damage. Proof of purchase through our order records is required.

Damaged, incorrect, recalled, or materially not-as-described items

Contact us as soon as reasonably possible, ideally within 7 days after delivery, if an item arrives damaged, is the wrong item, has been recalled, or is materially different from its listing. Include photos if available. Photos may help us document the problem, but this request does not reduce rights under applicable law or the 30-day return period.

For an approved claim involving a damaged, incorrect, recalled, or materially not-as-described item, we will offer a replacement when one is available or a refund. We will not charge return shipping or a restocking fee for these claims.

Buyer-remorse returns

For an eligible return based on preference, fit, duplicate purchase, or another reason that is not our error, the customer is responsible for return shipping. Original shipping charges are not refundable for buyer-remorse returns. We do not charge a restocking fee unless a product page clearly disclosed a specific fee before purchase.

Items not eligible for a buyer-remorse return

The following are not returnable for buyer's remorse when that limitation was disclosed before purchase:

gift cards;
personalized or custom-made items;
perishable goods;
hazardous materials;
opened personal-care, hygiene, cosmetic, or intimate goods; and
items clearly marked “Final Sale” before checkout.

These exclusions do not apply when an item is damaged, incorrect, recalled, counterfeit, or materially not as described, and they do not limit rights that cannot lawfully be limited.

Inspection and refunds

We will notify you after the return is received and reviewed. If approved, the refund will be issued promptly to the original payment method. Your bank, card issuer, or payment provider may require additional time to post the credit.

For a full return caused by our error, the approved refund includes the item price, applicable tax, and the standard outbound shipping charge paid for that item. For a partial return or buyer-remorse return, original shipping charges are not refundable unless applicable law requires otherwise.

Replacements and exchanges

Many JPosh Finds are one of a kind, so an identical replacement may not be available. When replacement is unavailable for an approved damaged, incorrect, recalled, or materially not-as-described claim, we will issue a refund. For a standard size, color, or preference exchange, the most reliable method is to return the eligible item and place a new order.

Canceled or unshippable orders

If we cancel an item before shipment because it is unavailable, cannot be shipped, or is affected by a safety issue, we will promptly refund the full amount paid for that item. See our Order Changes & Cancellations Policy.