Effective date: August 25, 2026
Send an order-change or cancellation request to khs1601185@gmail.com as soon as possible. Include the order number and the exact change requested.
Before fulfillment begins
We will try to honor a request received before fulfillment begins. A request is not complete until we confirm it in writing. We cannot promise that a request will be completed because an order may enter processing shortly after it is submitted.
JPosh Direct and JPosh Print Studio orders may be transmitted to a fulfillment partner shortly after purchase. JPosh Finds may be packed or labeled shortly after inventory is confirmed. Once an item has been transmitted for fulfillment, packed, labeled, or shipped, a change or voluntary cancellation may no longer be possible.
Changes to an order
Depending on the status of the order, we may be able to correct a delivery address or cancel an item or quantity. Adding a different product, changing a product variation, or changing the payment method generally requires cancellation of the affected item and placement of a new order.
Please review any revised price, tax, shipping charge, or delivery information before agreeing to a change. We will not substitute a materially different item without your agreement.
After fulfillment begins
If voluntary cancellation is no longer possible, you may request a return after delivery under our Returns & Refunds Policy. Refusing delivery does not automatically complete a cancellation or refund; contact us so that we can provide the proper instructions.
When we may cancel
We may cancel all or part of an order for a genuine inventory error, cross-listing conflict, material pricing or listing error, suspected fraud or unauthorized payment, shipping restriction, recall or product-safety concern, or another lawful reason that prevents fulfillment. If we cancel an item after payment, we will promptly refund the full amount paid for that item to the original payment method.
Delayed or unshippable orders
If we learn that we cannot ship within the time stated when you ordered, we will provide a delay notice and the options required by applicable law. Depending on the circumstances, those options may include agreeing to a revised shipment date or canceling the unshipped item for a prompt refund. If we cannot fulfill an item, we will cancel it and promptly refund the full amount paid for it.
Nothing in this policy limits cancellation or refund rights that cannot lawfully be limited.
Contact
Email: khs1601185@gmail.com